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N.C. Department of Environment and Natural Resources

NC Department of Environment and Natural Resources
Water Quality - Emergency Response

Water Quality

Emergency Response

Reporting Sanitary Sewer Collection System Overflows

Wastewater treatment systems shall verbally report to a Division of Water Resources staff member at appropriate Regional Office, but in no case more than 24 hours following the occurrence or first knowledge of the occurrence of either of the following:

  • Any sewer system overflow and/or spill over 1,000 gallons; or
  • Any sewer system overflow and/or spill, regardless of volume, that reaches surface water

Voice mail messages or faxed information shall not be considered as the initial verbal report. SSOs (and other types of spills) occurring outside normal business hours may also be reported to the Division of Emergency Management at telephone number (800) 858-0368 or (919) 733-3300.

Follow the instructions here (portal.ncdenr.org/web/wq/swp/ps/cs/ssoreport).

Reporting Oil Spills

OIL SPILLS THAT REACH SURFACE WATER MUST BE REPORTED TO BOTH NORTH CAROLINA AND THE NATIONAL RESPONSE CENTER.
 

FOR OIL SPILLS THAT DON'T REACH SURFACE WATER, CLICK ON NORTH CAROLINA REQUIREMENTS FOR REPORTING SPILLS (SEE LINK BELOW).
 

For North Carolina, report oil spills Monday-Friday 8 AM-5 PM to the appropriate Regional Office. Click appropriate Regional Office below for phone number. If no answer, call (919) 807-6308.

To report oil spills to the National Response Center, call (800) 424-8802 (24 hours).

To report oil spills after hours or on weekends in North Carolina, call (800) 858-0368.

Asheville Regional Office Winston-Salem Regional Office Mooresville Regional Office Fayetteville Regional Office Raleigh Regional Office Willmington Regional Office Washington Regional Office

For spills of hazardous substances, determine if the spill is a reportable quantity or not by clicking on Reportable Quantities of Hazardous Substances (click here http://www.epa.gov/oem/tools.htm#lol or on link below).  Refer to “CERCLA RQ” column. Data is in pounds. If the spill meets or exceeds the reportable quantity, report to North Carolina and the National Response Center the same way as reporting an oil spill.  
 

Fish Kills

To report a fish kill, call the appropriate Regional Office.
 
After-hours or on weekends or holidays, all reports should be made to (800) 858-0368.
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