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N.C. Department of Environment and Natural Resources

NC Department of Environment and Natural Resources
Human Resources - Benefits Program

Human Resources

Eye Glasses, Prescriptions and Dental Exams

EMPLOYEE BENEFITS PROGRAM

Welcome to the Benefits Program home page.  We are pleased to assist you in your search for information regarding the various benefit programs offered by the Department.  Should you need assistance, please call Toula Capetanos, Department Administrator of Benefits at: (919) 715-4530.

Each new benefit-eligible employee should attend a New Employees Benefit Orientation which covers all benefit plans in detail.  Enrollment requirements and procedures are provided at orientation.

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Accidental Death and Dismemberment Insurance
NC Flex
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Consumer Credit Counseling Service

Consumer Credit Counseling Service (CCCS) is a confidential, nationwide not-for profit service.  CCCS offers assistance to people in developing a personal budget, getting out of debt and learning to use credit wisely.  Their financial counselors are all nationally certified to ensure that consumers of CCCS receive the highest quality budget and credit counseling services.

CCCS is part of network of more than 850 such organizations in the United States, Canada and Puerto Rico and is affiliated with the National Foundation for Consumer Credit, a national non-profit organization that works to create a better public understanding of consumer credit and its uses.  In Wake County, Consumer Credit Counseling Service operates as a division of Triangle Family Services and is partially funded by the United Way.

How can they help you ?

Consumer Credit Counseling Service can...

  • assist you in developing a personal budget that will meet your current financial needs
  • help you achieve future goals
  • show you techniques that may help you avoid future financial difficulties
  • discuss with you how to use credit wisely
  • assist you with the repayment of your bills
  • assist first-time home buyers

They offer both daytime and evening appointments to meet work and family schedules.  A new option is telephone counseling which is more convenient for some who find it difficult to take time away from work or have transportation problems. 

How can they assist you with the payment of bills ?
CCCS has a Debt Management Program that will work with you and your creditors to repay your unsecured debts.  Counselors act on your behalf to obtain the most favorable conditions for repayment of your bills.  Since this is a nationally recognized program, their counselors can often negotiate with creditors to provide you with a smaller monthly payment and other reduced interest payments.

Is there a fee for these services ?
There is no fee for most services.  An initial budget counseling session is free to everyone.  If you continue to maintain payment of your bills but desire on-going budget counseling, there will be a sliding fee (from $5 to $20 based on family income) for each additional session.  There is no fee to enroll in the Debt Management Program.  There is a small monthly postage charge which ranges from $8 to $15 (depending on the number of your creditors) to cover the cost of mailing payments on your behalf.

Call Toll Free 1-800-283-6904 to find out an office nearest to you !
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Dental Plan(s)
See NCFLEX 
www.osp.state.nc.us/ncflex/info.html or www.ncflex.org
American Pioneer  1-800-538-1053  (No web site at this time).
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Disability Plans

  • Disability Income Plan of North Carolina (DIPNC)

Teacher's and State Employees Retirement System
325 North Salisbury Street
Raleigh, NC 27603

Toula Capetanos, Benefits Program Administrator
Human Resources Benefits Program 
715-4530
 

  • Colonial Life and Accident/Cancer/ Disability Insurance Company

Barrett Patterson
P. O. Box 10641
Raleigh, NC 27605
  or
1522 Dellwood Drive
Raleigh, NC 27607
919-785-2971
  or
(877) 388-0635 or (800) 325-4368  Both numbers are toll free.
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Eligibility for Benefits

If you work at least .750 (three/quarters) time, and make a contribution into a mandatory retirement system, you are eligible for all of the benefit plans offered.  If you do not meet this criterion, depending upon your employment status, you may be eligible for some of the plans offered.  For further information, call 715-4500.
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Employee Handbook
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Events or Change in Family Status

Events may happen that will require that you utilize or change your current benefit plans.  You may amend existing coverage or elections for one of the qualifying family status changes listed below or a qualified status change under the IRS tax code 125:

Adoption (your child)
Birth (your child)
Child Ages (off the coverage or plan)
Death (of spouse or dependent)
Divorce
Employment Change (of spouse or dependent)

Examples:

Commencement or termination of employment
Switching from full-time to part-time
Taking of an unpaid leave of absence by the employee or the employee's spouse
Health Coverage Changes significantly(you or your spouse) attributed to the spouse's employment
Marriage

Benefit Plans you may want to consider amending are:
Health, Dental, Life Insurance, Flexible Spending Accounts, Retirement and Accidental Death and Dismemberment Insurance.  Please note: Some benefit plans require that an employee submit a change form along with appropriate documentation within thirty days from the date of the event.  The effective date is usually the first of the month after the event.

Note: Up to a one year pre-existing condition waiting period may still be imposed with certain health plans for adding a dependent.

Additional Changes To Consider:
TAXES
You also may want to consult with your tax advisor to determine if this is an event that would require or benefit you to amend your tax withholdings !

Have questions ? Need change forms ?  Please contact your personnel representatives or Human Resources at 715-4500
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Financial Planning Representative(s)

  • We are in the process of developing a committee in conjunction with Human Resources to select  financial planning representatives.

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Health Plans and Representatives

  • State Health Plan 

P. O. Box 30111
Durham, NC  27702
Customer Service
(800) 422-4658
FAX: (919) 490-7080

  • State Health Benefits Office

409 Creedmore rd.., Suite 102
Raleigh, NC  27612
(919) 733-9623
FAX: (919) 787-5549

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It's Your Choice Information
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Legal Services Plan

  • North Carolina Prepaid Legal Services Corporation

P.O. Box 2766
Lenoir, NC 28645
(800) 232-4936

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Life Insurance Plans and Representatives

UNUM Accidental Death & Dismemberment Insurance
P.O. Box 991850
Redding, CA  960991850
(800) 257-0930

Colonial Life and Accident/Cancer/ Disability Insurance Company
Barrett Patterson
P. O. Box 10641
Raleigh, NC 27605
  or
1522 Dellwood Drive
Raleigh, NC 27607
919-785-2971
  or
(877) 388-0635 or (800) 325-4368  Both numbers are toll free.

First Protective Financial Corporation
Ty Cobb, CFP
Cobb & Associates
P.O. Box 746
Angier, NC 27501
919-639-2300
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Long Term Care Insurance (Group)

Med America
Long Term Care Insurance
150 East Main Street
Rochester, NY  14647
Customer Service:  1-888-329-9785
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NC Flex Program and Representatives

  • PRETAX DENTAL PROGRAM

NC Flex
Dependent Care Assistance Plan
Health Care Reimbursement Plan
AON Consulting (The Company Administrator)
Flex Administration
P.O. Box 2845
310 W. Fourth Street
Winston Salem, NC 27102-2839
Steve Cox
(800) 368-3804
FAX: (910) 725-1132

NC Flex
Office of State Personnel
116 West Jones Street
Raleigh, NC 276038004
Pani Tadmeti, Program Director
(919) 733-6316
FAX: (919) 733-0653

  • UNUM Accidental Death & Dismemberment Insurance

P.O. Box 991850
Redding, CA 96099-1850
(800) 257-0930

SUPERIOR VISION PLAN
For questions concerning your new vision benefit, call (800) 507-3800.
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Other Benefit Plans

  • State Employees Association of NC (SEANC)
    Mitch Leonard
    P. O. Box Drawer 27727
    Raleigh, NC 27611
    www.seanc.org
    (919) 833-6436
    FAX: (919) 829-5829

Auto and Homeowners Insurance
We are in the process of developing a committee in conjunction with Human Resources to select  Auto & Home Owner's Insurance

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Prescription Drug Plan (Voluntary)
We are in the process of developing a committee in conjunction with Human Resources to select  a voluntary prescription drug plan.
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Retirement Plan (Mandatory)

Teachers' and State Employees' Retirement System  (TSERS)
325 N. Salisbury Street
Raleigh, NC 276031385
Customer Service
(919) 733-4191
FAX: (919) 508-5350

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Supplemental Retirement Programs

  • Supplemental Retirement Income
    Plan of NC  401(k)
    Jennifer Willis
    Branch Banking & Trust Co.
    P.O. Box 29541
    Raleigh, NC 27626-0541
    (919) 716-9200 and toll free (800) 722-4015
    BB&T State 401(k) Services

Deferred Compensation  457
Shannon Roley
Great West/Benefits Corp
Two Hannover Square, Suite 1640
Raleigh, NC 27601
(919) 755-1910
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Vision Care Plan
Administered through Superior Vision Services.
For questions concerning your new vision benefit, call (800) 507-3800
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Workers' Compensation

  • For Workers' Compensation claim questions contact:

Carolyn Bert, Workers' Compensation Administrator 
Department of Environment and Natural Resources
1607 Mail Service Center
Raleigh, NC 27699-1607
919-715-4516

  • For existing claim questions contact:

Workers' Compensation
Key Risk Management Services, Inc.
P.O. Box 49129
Greensboro, NC 27419
Claim Representative
(800) 807-0364
FAX: (910) 605-7300

  • To file a complaint regarding a claim contact:

Workers' Compensation Program
Office of State Personnel 
116 W. Jones Street
Raleigh, NC 27603
(919) 733-6316
FAX: (919) 733-0653

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