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N.C. Department of Environment and Natural Resources

NC Department of Environment and Natural Resources
Guest - 2013-survey-results

Guest

2011 and 2013 Survey Results compared in an informational graphic displaying the improvments made in all categories and the increase in participation. All data comes from the report found at http://portal.ncdenr.org/web/guest/2013-survey

2011 and 2013 DENR Customer Service Survey Results

In 2011, DENR achieved an overall score of 3.24 out of 5 (5 being the most favorable) in its customer service survey. 2013's results were 20% higher at 3.9.

Average Ratings of the DENR customer service experience

Category 2011 Rating 2013 Rating
Factual and Acurate 3.4 4.1
Helpful 3.4 4.1
Approachable 3.5 4.1
Easy to work with 3.3 4.1
Fair 3.2 4.0
Transparent 3.2 3.9
Consistent 2.9 3.8
Appropriate balance (regulatory vs. business) 2.9 3.8

Average Rating of DENR Assistance in Specific Areas

Category 2011 Rating 2013 Rating
Customer Service 3.4 4.0
Environmental Assistance 3.5 4.0
New Permit Assistance 3.5 4.0
Environmental Assistance (beyond compliance) 3.4 4.0
Noncompliance Permit 3.3 4.0
Small Business Assistance 3.0 3.9
Information on DENR Contacts 3.2 3.8
Online Information Clear and Easy To Find 3.1 3.8
Regulatory Updates 3.0 3.5

% of Counties Represented

In 2011, 55% of North Carolina counties were represented in the pool of participants. In 2013 79% of North Carolina counties were represented. That's an 44% increase!

Number of Participants

203 participants responded to the survey in 2011. 371 participants responded in 2013. That's an 83% increase in participation!


For more information, visit http://goo.gl/tXABJ

Infographic designed by Brandon Whitesell, N.C.DENR, Office of Environmental Education and Public Affairs

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