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N.C. Department of Environment and Natural Resources

NC Department of Environment and Natural Resources
Information Technology Services (ITS) - Dashboard

Information Technology Services (ITS)

 

 

THANK YOU

IT leadership wishes to thanks to all who took time to complete the survey. The information provided is critical to improving customer service throughout the department. 

 Improving Customer Service

DENR IT created a feedback survey for our customers to complete related to Help Desk (DOTS) tickets. The survey is attached to DOTS related emails. In just a few months, we have collected more than 1,000 responses. See the below chart for Resolution Satisfaction.

In addition to the Survey Feedback results tab, DENR ITS now tracks a 6-month trend as well as all Open Ticket (with multiple filter views).  Check out the below dashboards.

If you are unable to view the below tabbed view of the dashboards or prefer a full screen view, please use the following links:

 

17979 FEEDBACK

Your input is valuable to us. Please send us your feedback.

What type of feedback would you like to send?*

Ask a Question Report a Problem Have a Concern Make a Comment

(If you would like us to respond please include your phone or e-mail.)

Your Question has been sent. Thank you!

An internal server error prevented Your Question from being sent.
Please try again later, or call Toll-Free (877) 623-6748 for immediate assistance.

Please complete all highlighted items

Your Problem has been sent. Thank you!

An internal server error prevented Your Question from being sent.
Please try again later, or call Toll-Free (877) 623-6748 for immediate assistance.

Please complete all highlighted items

Your Concern has been sent. Thank you!

An internal server error prevented Your Question from being sent.
Please try again later, or call Toll-Free (877) 623-6748 for immediate assistance.

Please complete all highlighted items

Your Comment has been sent. Thank you!

An internal server error prevented Your Question from being sent.
Please try again later, or call Toll-Free (877) 623-6748 for immediate assistance.

Please complete all highlighted items

*If you are a DENR employee with an I.T. issue, please submit a DOTS ticket.