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N.C. Department of Environment and Natural Resources

NC Department of Environment and Natural Resources
Information Technology Services (ITS) - Help Request - DOTS

Information Technology Services (ITS)

 

 

Help Desk Survey & Results 

 

DENR ITS created a feedback survey for our customers to complete related to Help Desk (DOTS) tickets. The survey is attached to DOTS related emails. As of March, 2014, DENR ITS have collected more than 1,200 responses.

IT leadership wishes to thanks to all who took time to complete the survey. The information provided is critical to improving customer service throughout the department.  See the results below as updated for March 2014.

SURVEY RESULTS

 

 


 

 

DENR ITS Solution Center

Submit a Help Request to the DENR ITS Solution Center

To submit a help request or question to the Solution Center, please use the form below. Please clearly summarize your question, and if necessary, use the box marked "Description of Problem" to provide more details regarding the issue. The Solution Center will respond to your request either by email or phone.

When you submit your request, a confirmation email with a Help Desk Issue Number will be sent to the email address associated with your NCID account. You may optionally reply to the confirmation email with any additional attachments that may further describe your request.

Help Request Form

Please complete all required items indicated with *

17979 FEEDBACK

Your input is valuable to us. Please send us your feedback.

What type of feedback would you like to send?*

Ask a Question Report a Problem Have a Concern Make a Comment

(If you would like us to respond please include your phone or e-mail.)

Your Question has been sent. Thank you!

An internal server error prevented Your Question from being sent.
Please try again later, or call Toll-Free (877) 623-6748 for immediate assistance.

Please complete all highlighted items

Your Problem has been sent. Thank you!

An internal server error prevented Your Question from being sent.
Please try again later, or call Toll-Free (877) 623-6748 for immediate assistance.

Please complete all highlighted items

Your Concern has been sent. Thank you!

An internal server error prevented Your Question from being sent.
Please try again later, or call Toll-Free (877) 623-6748 for immediate assistance.

Please complete all highlighted items

Your Comment has been sent. Thank you!

An internal server error prevented Your Question from being sent.
Please try again later, or call Toll-Free (877) 623-6748 for immediate assistance.

Please complete all highlighted items

*If you are a DENR employee with an I.T. issue, please submit a DOTS ticket.